Shipping times are a guideline only and subject to change. You may experience slightly longer delivery times during peak period e.g. sales and promotions periods, wild weather or other Australia Post and StarTrack delivery issues which are unforeseen or unavoidable events beyond RacksBrax’ reasonable control. If you place your order over a weekend or public holiday it will be processed and sent out the next business day (Monday to Friday).
The following is a guide only:
3-6 business days
4-8 business days
5-16 business days
Standard shipping via Australia Post is as follows:
|Standard||Up to 5.0kg||A$15.00 (incl. GST)|
|Heavy Goods||5.0kg – 20.0kg||A$25.00 (incl. GST)|
Free shipping is available to customers with orders over A$269.00.
Changes to orders
Once an order has been placed it is not able to be edited, added to or cancelled. Please contact email@example.com for any further information.
International shipping is not available at this time; orders placed on this website can only be delivered in Australia.
Same day dispatch
All orders received by 2.00pm on a Monday to Friday will be packed and shipped that day. Orders after 2.00pm will be shipped the next business day. Once your order has been packed and shipped you will receive a confirmation email from RacksBrax which will include your Australia Post eParcel (or StarTrack) consignment number so that you are able to track your order.
Authority to Leave (ATL)
To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected Authority to Leave (ATL). If you select ATL you understand and agree that this gives us and or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be the front door, at reception or concierge desk or as per your instructions.
Lost or damaged goods
If your order is lost or damaged in transit please contact firstname.lastname@example.org during business hours. If you have not received your order within the above recommended delivery timeframes, please contact us so that we can assist you.
Engineered Touring Solutions Pty Ltd (RacksBrax) may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause. Where refunds are granted these will be credited to the credit card used for purchase or to your PayPal account.
For further information email@example.com.