Frequently Asked Questions

 

About RacksBrax

YES!

🦘🦘🦘

Loud and proud ... and so is our entire product range we sell.

BRISBANE, Australia (in sunny Queensland)! 🐨

Our dedicated team is Brisbane-based and RacksBrax is a wholly Australian owned company. From our designers and engineers to our manufacturers, suppliers and staff, we are 100% Australian.

Not directly ... BUT we are working closely with our distributors and partners to get our RacksBrax products out there.

Keep up-to-date on our Dealers page to see if we're in your country.

We currently have distributors worldwide!

HD Hitch + WING-STYLE AWNINGS

 YES!

If your wing-style awning has awning spine tracks at 33mm (e.g. SUPA PEG awnings) or spacings between 40 and 53mm centres, you can use an HD Hitch provided a maximum of 20kg (44lbs) per load point is maintained.

The HD Adaptor Bars for wing-style awnings (in Double or Triple) provides the ability to fit awnings with spine track spacings (mounting points) ranging from 78mm to 105mm and is suitable for wing-style awnings (in this spine centre range), including brands such as Rhino-Rack's Batwing awning and Oztent's Foxwing awning.

HD Adaptor Bars simply act as a bridge between the Holder part of the RacksBrax HD Hitch and the awning to accommodate the larger mount point spacing.

 YES!

You can use the HD Hitch Standard (SUPA PEG model) (also 8180 with 2 loading points with extra wall mounts, 8181 with 3 loading points with extra wall mounts) to mount your SUPA PEG awning to your vehicle, provided a maximum of 20kg (44lbs) per load point is maintained.

You can also store it using the HD Wall Mount (8160) or HD Lockable Wall Mount (8161) on a wall in your garage, carport, mancave, etc. so there is no need to keep it on your daily driver when not in use. This saves fuel, UV and mould damage to the awning.

 YES! (but requires an adaptor)

Our engineers have designed the HD Adaptor Bars used to safely mount your Rhino-Rack® Batwing awning so you can easily take it off with the HD Hitch when you aren't using it.

You can also store it using the HD Wall Mount (8160) or HD Lockable Wall Mount (8161) on a wall in your garage, carport, mancave, etc. so there is no need to keep it on your daily driver when not in use. This saves fuel, UV and mould damage to the awning.

These bars come Double (for 8159, 8162, 8179, 8180) or Triple (for 8163, 8181) depending on your specific needs and mounting points on your vehicle.

 YES! (but requires an adaptor)

Our engineers have designed the HD Adaptor Bars used to safely mount your Oztent® Foxwing awning so you can easily take it off with the HD Hitch when you aren't using it.

You can also store it using the HD Wall Mount (8160) or HD Lockable Wall Mount (8161) on a wall in your garage, carport, mancave, etc. so there is no need to keep it on your daily driver when not in use. This saves fuel, UV and mould damage to the awning.

These bars come Double (for 8159, 8162, 8179, 8180) or Triple (for 8163, 8181) depending on your specific needs and mounting points on your vehicle.

NOTE: You will need roof rack brackets with fastener spacings at 50mm centres. The Oztent® Foxwing currently comes with hole centres at 100mm.

YES! (but requires an adaptor)

Our engineers have designed the HD Adaptor Bars used to safely mount your Eezi-Awn® wing style awning where the mounting channels are at 80mm centres so you can easily take it off with the HD Hitch when you aren't using it.

You can also store it using the HD Wall Mount (8160) or HD Lockable Wall Mount (8161) on a wall in your garage, carport, mancave, etc. so there is no need to keep it on your daily driver when not in use. This saves fuel, UV and mould damage to the awning.

YES! (but requires an adaptor)

Our engineers have designed the HD Adaptor Bars used to safely mount your Nomad® by CAOS awning so you can easily take it off with the HD Hitch when you aren't using it.

You can also store it using the HD Wall Mount (8160) or HD Lockable Wall Mount (8161) on a wall in your garage, carport, mancave, etc. so there is no need to keep it on your daily driver when not in use. This saves fuel, UV and mould damage to the awning.

❌ NO.
(but there's a little catch)

The HD Hitch will fit the Darche® pull-out awnings ...

But the HD Hitch WILL NOT fit the Darche® Eclipse 180 degree or Darche® Eclipse 270 degree wing-style awnings (the XD Hitch does though!).

Our engineers and designers have been busy behind the scenes creating the XD Hitch that will fit Darche® wing-style awnings!

❗ The XD Hitch comes in a Double or Triple variant depending on how many mounting points you have on your vehicle.

We recommend using as many XD Hitches as the brackets the awning manufacturer provides you but in any event each Hitch has a 20kg load limit and for awnings in excess of 11.5m2, 3 Hitches are required.

❌ NO.
(but there's a little catch)

The HD Hitch WILL NOT fit the 23Zero® Falcon or Peregrine 270 degree wing-style awnings (the XD Hitch does though!).

Our engineers and designers have been busy behind the scenes creating the XD Hitch that will fit 23Zero® wing-style awnings!

❗ The XD Hitch comes in a Double or Triple variant depending on how many mounting points you have on your vehicle.

We recommend using as many XD Hitches as the brackets the awning manufacturer provides you but in any event each Hitch has a 20kg load limit and for awnings in excess of 11.5m2, 3 Hitches are required.

XD Hitch + Wing-Style Awnings

✔️ YES! (but some require an adaptor)

We have a quick guide for you to determine how many XD Hitches you will need to safely mount your wing awning onto your vehicle. Available to download here.

Popular brands that work seamlessly (no adaptor) with the XD Hitch include:

Darche® (e.g. Eclipse 180 and 270)

Howling Moon® (e.g. 270 Swing Awn)

23Zero® (e.g. Falcon 270, Peregrine 270)

The Bush Company® (e.g. 270 XT, 270 XT MAX)

... and many, many more larger awnings!

✅ YES! (but requires an adaptor)

Our engineers have designed the XD Multi-Awn Adaptor to safely mount your Bushwakka® awnings so you can easily take it off with the XD Hitch when you aren't using it.

The new XD Multi-Awn Adaptor (Double) (9114) or (Triple) (9115) simply act as a bridge between the Holder part of the RacksBrax XD Hitch and the awning to accommodate the larger mount point spacing.

✅ YES! (but requires an adaptor)

Our engineers have designed the XD Multi-Awn Adaptor to safely mount your 30 Second® Wing awning so you can easily take it off with the XD Hitch when you aren't using it.

The new XD Multi-Awn Adaptor (Double) (9114) or (Triple) (9115) simply act as a bridge between the Holder part of the RacksBrax XD Hitch and the awning to accommodate the larger mount point spacing.

✅ YES! (but requires an adaptor)

Our engineers have designed the XD Multi-Awn Adaptor to safely mount your SUPA PEG® Outbound Shield 3 awnings so you can easily take it off with the XD Hitch when you aren't using it.

The new XD Multi-Awn Adaptor (Double) (9114) or (Triple) (9115) simply act as a bridge between the Holder part of the RacksBrax XD Hitch and the awning to accommodate the larger mount point spacing.

NO ... not yet

Our engineers are hard at work working for a solution that fits these awnings.

👀 Watch this space!

Not at this stage but we will soon have an adaptor that facilitates this.

HD Hitch Range

💪🏻 Heavy Duty

The HD Hitch range has been manufactured from UV stabilised glass-reinforced nylon to provide a tough, strong material to ensure the HD Hitch is robust in all weather conditions.

All other RacksBrax accessories are fabricated in Australia and made of powder coated aluminum or powder coated stainless steel and built to last in harsh outdoor environments.

To make your awning freestanding without your vehicle.

The Prop Cleats are fastened to either end of the spine of the pull-out awning to provide anchor points for the guy ropes so the awning may be set freestanding.

Read our blog on how to easily do it yourself or check out our other guides!

 YES!

You will require a tube clamp to match the size of your tube. The HD Hitch will take most tube clamps where the tube clamps have 2 fasteners with fastener centres in the range 40 to 53mm.

Some tubes may need 2 mounting points (e.g. Tradesman II 8162) (Maximum Load 20kg x 2 = 40kg) or 3 mounting points (e.g. Tradesman III 8163) (20kg x 3 = 60kg) depending on the load in the tube. The maximum load per single Hitch is 20kg or 44lb.

YES!

The HD Hitch Tradesman II 8162 comes with two sets of two holders; one set for the pull-out awning and one set for a storage tube. The Tradesman III 8163 comes with 2 sets of three holders; one set of three for the pull-out awning and a set of three for the storage tube.

Both of these include one pair of HD Wall Mounts to store one of the accessories on a wall when not in use.

 YES!

All fasteners needed to install the HD Hitch system to your vehicle and roof rack accessory are included in all HD Hitch packs to suit both M6 and M8 bracket holes. When using M6 bolts (if your brackets are drilled to M6), use both an M6 and M8 washer where the bolt head or nut is in contact with the nylon component in the Hitch. This simple spreads the load more evenly.

All fasteners are made of stainless steel.

🔩 Stainless steel

All RacksBrax fasteners (included in the box) are made of stainless steel.

Ideally, a 10mm and 13mm open-ended spanner and a 10mm and 13mm socket wrench, 10mm for M6 bolts or 13mm for M8 bolts.

Fasteners are included in the box across our entire range of Hitches to suit most fitting scenarios.

The Bodies, Holders, Covers, Pins and Prop Cleats in the HD Hitch range are manufactured from fully engineered, UV stabilised glass-reinforced nylon. This tough material is designed to withstand the harsh environments of the great outdoors.

All nylon components are manufactured and packaged in Brisbane, Australia.

A front and rear drawing is available on the HD Hitch product page indicating the key dimensions.

HD Hitch Compatibility

NO.

As both ranges were engineered specifically to suit different sizes of awnings, both ranges unfortunately DO NOT work with each other.

MOST!

Provided the roof rack is able to accept an awning bracket that suits the design of the roof rack (typically an "L" bracket or "T" bracket) and your awning the HD Hitch will suit most roof racks currently on the market from leading brands.

Awning brackets where the spine tracks are in the range 40mm to 53mm will fit.

The HD Hitch (SUPA PEG Model) range (8179, 8180, 8181, 8183) also fits awnings (and SUPA PEG brackets) with fastener centres at 33mm such as the SUPA PEG's range of pull-out, 180-degree and wing-style awnings.

You can read more about what accessories fit with which Hitch packs on our Guides & Videos page.

MOST!

The HD Hitch fits the most commonly available pull-out awnings; both double track or single track spines. In the case of double track spines, these need to be between 40 and 53mm apart.

The The HD Hitch (SUPA PEG Model) range (8179, 8180, 8181, 8183) also fits awnings with spine centres at 33mm such as the SUPA PEG pull-out and wing-style awnings.

The HD Hitch fits the most commonly available shower tent/ensuite/changeroom awnings. The mount points need to be between 40 and 53mm apart.

An HD Hitch Standard (8159) is ideal for getting these items on or off your vehicle in seconds.

YES … MOSTLY!

Most pull-out awnings require some sort of bracket attached to the roof rack bar/platform.

The HD Hitch attaches to these brackets provided fastener centres are between 40 and 53mm. These brackets are sometimes supplied with awnings or sometimes sold separately in a variety of designs to suit different roof racks.

RacksBrax also has a range of adjustable brackets designed to fit the HD Hitch and a fixed L bracket for the HD Hitch that can be fitted up to 8 different ways.

The RacksBrax Adjustable Brackets for the HD Hitch are supplied in LONG or SHORT foot versions, designed for a load of 20kg (44lbs) per bracket, subject to permitted roof rack loads.

The SHORT foot version typically suits roof rack bars and the LONG foot version typically suits platform style roof racks without a perimeter lip. LONG foot versions must be used for platform racks where slats run north south (direction of vehicle length) enabling loads to be spread across more than one slat.

The upright portion of this bracket set can be adjusted to either the vertical position (typical for awnings) or raked back at 15° off the vertical. The latter typically used to carry up to 4 full size MAXTRAX® or TRED® recovery boards when combined with the RacksBrax HD Hitch, used in conjunction with the RacksBrax HD Accessory Bars (8173) and/or RacksBrax HD Accessory Plate (8174), subject to permitted roof rack loads.

RacksBrax HD AB 0-15 series of brackets are available in both double and triple bracket configurations and are supplied with stainless steel fasteners to fit most roof rack bars and most roof rack platforms without a perimeter lip.

The HD Hitch (SUPA PEG Model) range also fits awnings with fastener centres at 33mm such as the SUPA PEG'S range of pull-out, 180-degree and wing-style awnings.

Some roof racks (typically platform style) have “standup” perimeter rails on the sides (and front and rear, plus combinations of these). Often the uprights supporting these rails may be used to attach an HD Hitch to directly to the uprights. Check any issues with your roof rack supplier as it’s not possible to give a generic answer to all roof rack scenarios.

2 in most cases, but 3 where an awning manufacturer recommends/supplies 3.

Generally, two is sufficient, as long as the maximum load limit of 20kg per load point (roof rack connection) is not exceeded.
Most pull-out awnings are 8-16kg or 4-8kgs per connection so two (with a total 40kg capacity!) are generally more than sufficient. The HD Hitch Tradesman III (8163) gives you an additional roof rack connection of 20kg for loads up to 60kg (max.).

The HD Hitch (SUPA PEG Model) will fit the SUPA PEG pull-out, 180-degree and wing-style awnings but you will need to pick a HD Hitch that suits the number of brackets provided/recommended by the awning manufacturer.

In most cases, for 2 brackets, the Standard or Tradesman II is more than sufficient. However, all loads must not exceed the roof rack manufacturer's specified load limit.

 YES!

Both the Holder (awning/accessory side) and the Body (bracket/vehicle side) of the Hitch have hole spacings that handle accessory/awnings’ spine tracks or bracket holes in the range of 40 to 53mm.

The HD Hitch (SUPA PEG Model) range (8179, 8180, 8181, 8183) will fit awnings with spine track spacings of 33mm. Fasteners and bolts needed to install the HD Hitch system to your vehicle and roof rack accessory are included in the box across our entire HD Hitch range.

There is also a single hole on the HD Hitch Holder to attach single track pull-out awnings, such as the Rhino-Rack Sunseeker® awning range.

 YES!

It fits most single track awnings. Typically, single track pull-out awnings are fastened with M8 square head or “T" Bolts supplied by the awning manufacture. These should be used to fasten the HD Hitch accessory-side Holder to the awning.

Two additional 20 x 20 x 25mm long M8 square Head bolts are provided to fasten the Prop Cleats to either end of the single track awning. The Prop Cleats are used to set the awning freestanding.

XD HITCH RANGE

💪🏻 💪🏻 Xtra (Extra) Duty

The XD Hitch range has been manufactured from UV stabilised glass-reinforced nylon to provide a tough, strong material to ensure the XD Hitch is robust in all weather conditions.

All other RacksBrax accessories are fabricated in Australia and made of powder coated aluminium or powder coated stainless steel and built to last in harsh outdoor environments.

✅ YES!

All fasteners needed to install the XD Hitch system to your vehicle and roof rack accessory are included in all XD Hitch packs to suit M8 bracket holes.

All fasteners are made of stainless steel.

🔩 Stainless steel

All RacksBrax fasteners (included in the box) are made of stainless steel.

Ideally, a 13mm open-ended spanner and a 13mm socket wrench for M8 nuts and bolts.

Fasteners are included in the box across our entire range of Hitches to suit most fitting scenarios.

The BodiesHoldersCovers and Pins in the XD Hitch range are manufactured from fully engineered, UV stabilised glass-reinforced nylon. This tough material is designed to withstand the harsh environments of the great outdoors.

All nylon components are manufactured and packaged in Brisbane, Australia.

A front and rear drawing is available on the XD Hitch product page indicating the key dimensions.

XD HITCH COMPATIBILITY

❌ NO.

As both ranges were engineered specifically to suit different sizes of awnings, both ranges unfortunately DO NOT work with each other.

Provided the roof rack is able to accept an awning bracket that suits the design of the roof rack (typically an "L" bracket or "T" bracket) and your awning the XD Hitch will suit most roof racks currently on the market from leading brands.

The XD Hitch fits a range of 180 degree and 270 degree wing style awnings and has been engineered to suit wing awnings with track spacings between 100-120mm, e.g. Darche® Eclipse 180, Eclipse 270, Bush Company® 270 XT and 270 XT Max, 23Zero® Peregrine and Falcon awnings.

Additionally it also suits those wing awnings with three mounting tracks, each at 60mm centres (120mm between the upper and lower mounting point with the third mounting point located centrally, e.g. Howling Moon® Swing Awn 4 and 6 panel).

If your wing awning has mounting points (typically mounting tracks in an extrusion ... but sometimes drilled positions) outside this range, an XD Multi-Awn Adaptor may mean you can still take advantage of the XD Hitch fast loading and unloading features.

If your wing awning has mounting points (typically mounting tracks in an extrusion ... but sometimes drilled positions) outside this range, an XD Multi-Awn Adaptor may mean you can still take advantage of the XD Hitch fast loading and unloading features.

The XD Multi-Awn Adaptor fastens to the XD Hitch Holder and simply act as a bridge between the Holder part of the RacksBrax HD Hitch and the awning to accommodate the larger (up to 150mm) and smaller (down to 65mm) mount point spacings. As well, the XD Multi-Awn Adaptor also accommodates some awnings with a “4 track” mounting point spine.

YES!

Most awnings require some sort of bracket attached to the roof rack bar/platform. The XD Hitch attaches to these brackets provided fastener centres are between 100 and 120mm. These brackets are sometimes supplied with awnings or sometimes sold separately in a variety of designs to suit different roof racks.

RacksBrax also has a range of adjustable brackets designed to fit the XD Hitch and another range designed to fit the HD Hitch.

The RacksBrax Adjustable Brackets for the XD Hitch are supplied in LONG or SHORT foot versions, designed for a load of 20kg (44lbs) per bracket, subject to permitted roof rack loads. The SHORT foot version typically suits roof rack bars and the LONG foot version typically suits platform style roof racks without a perimeter lip. LONG foot versions must be used for platform racks where slats run north south (direction of vehicle length) enabling loads to be spread across more than one slat.
The upright portion of this bracket set can be adjusted up and down in the vertical position by 50mm (2”) in increments of 12.5mm (1/2”).

RacksBrax XD AB 0-15 series brackets are available in both double and triple bracket configurations and are supplied with stainless steel fasteners to fit most roof rack bars and most roof rack platforms without a perimeter lip.

Below outlines the minimum number of XD Hitches (thus brackets), needed for various awning types:

1. Firstly, the number of XD Hitches (thus brackets) must not be less than the number of brackets (support points) recommended by the awning manufacturer.

2. Secondly, for a given wing awning type, the table below outlines the minimum number of XD Hitches (thus brackets) needed, which may exceed quantities in 1 above. Ensure you satisfy the requirement of each column for your given awning whilst ensuring you also comply with 1 above.

Download the PDF recommendation guide for a summary of the minimum number of XD Hitches needed for various awning types with mounting spacings from 100mm to120mm.

NON-AWNING ROOF RACK MOUNTED ACCESSORIES

 YES!

With the HD Accessory Plate and/or HD Accessory Bars, you can now mount your recovery boards with the HD Hitch (sold separately) to your vehicle.
Take them off or put them on in seconds and store them using the HD Wall Mount (8160) (sold separately) on a wall in your garage, carport, mancave. An added bonus is that with the Accessory Plate/Bars/Recovery Boards removed, you reduce you head room requirements by up to 150mm.

NOTE: Depending on your setup/rig, this will determine what HD Hitch, HD Accessory Plate and HD Accessory Bars combination you will need. Visit our Guides & Videos section on how to determine what you'll need to transform your vehicle from daily commuter to 4WDing adventurer 😎

👀 Watch this space!

OFF-VEHICLE ACCESSORY STORAGE

 YES!

You can simply place it on a wall when you purchase an HD Wall Mount separately.

This will work with all your accessories and awnings that currently use the HD Hitch system.

The HD Wall Mount gives you two additional HD Bodies to fasten to the wall of your garage, basement, man cave etc. The HD Wall Mounts simply need to be fastened to a wall at the same centres as on your awning or accessory load points on the vehicle. They do not have Pins or built in locks but you can purchase separately an HD Lockable Wall Mount that does have Pins and built in locks if you wish to secure your stored awning/accessory in a less secure place such as an open carport.

If you have an HD Hitch Standard you will need to purchase the HD Wall Mount separately.

NOTE: There are HD Hitch Wall Mounts included in the HD Hitch Tradesman II 8162 and Tradesman III 8163 and the HD Hitch Tradesman II (SUPA PEG Model) 8180 and the HD Hitch Tradesman III (SUPA PEG Model) 8181.

You can also store your awnings mounted using the larger XD Hitch on the wall when using our XD Hitch system as well. The XD Hitch is only compatible with XD Wall Mounts (sold separately).

🔒 YES!

Our HD and XD Wall Mounts ranges also come in HD and XD lockable variants so you can store your awnings or accessories in an open area (e.g. car port) with peace of mind and away from prying hands.

SAFETY

YES!

The HD and XD Hitches have been designed by Australian mechanical engineers using state-of-the-art finite element analysis. Load testing has been carried out to ensure the safe loading of 20kg per Hitch load point is indeed, safe (for both ranges).

Our HD and XD Hitches are manufactured in Brisbane, Australia, using the latest injection moulding machines harnessing UV stabilized glass reinforced nylon for strength and durability.

To ensure that you are using the RacksBrax Hitches in the safest way be sure to read our full Safety Warnings PDF download and always ensure the load on the roof rack does not exceed the rated load capacity of the HD or XD Hitch, the bracket, the roof rack nor the vehicle manufacturers specifications.

Load capacity is 20kg (44lbs) per load point:

👍🏼 HD Hitch Standard (with 2 load points) is max. 2 x 20kg (2 x 44lb) (applies to the SUPA PEG model also)

👍🏼 HD Hitch Tradesman II (with 2 load points) is max. 2 x 20kg (2 x 44lb) (applies to the SUPA PEG model also)

👍🏼 HD Hitch Tradesman III (with 3 load points) is max. 3 x 20kg (3 x 44lb) (applies to the SUPA PEG model also)

👍🏼 XD Hitch (DOUBLE) (with 2 load points) is max. 2 x 20kg (2 x 441b)

👍🏼 XD Hitch (TRIPLE) (with 3 load points) is max. 3 x 20kg (3 x 441b)

Always ensure the load on the roof rack does not exceed the rated load capacity of the HD or XD Hitch, the bracket, the roof rack nor the vehicle manufacturers specifications.

The lock must be locked once the Pin is inserted (see instructions). Whilst the Pin has a positive engagement with the body (it "clicks" when correctly inserted), locking the barrel lock ensures the Pin is fully engaged and there is no Pin movement. The lock will not lock if the Pin is not fully inserted so this provides a safety check that the Pin is in fact fully engaged. This is intended as a built-in safety mechanism.

This can happen when on a curved vehicle roof using roof bars or with vehicle specific longitudinal roof rails. Some tolerance is built into the HD Hitch range by allowing a small amount of “pendulum” movement to ensure the bracket bodies are parallel to each other and vertical once fitted. This does NOT apply to the SUPA PEG Model. The issue can only be corrected by adding the roof rack manufacturers packers in roof rails to make them level.

Yes, as you would with all other roof rack accessories.

As with all roof racks and roof rack accessories, it is good practice to check/tighten all fittings on a semi-regular basis. This is especially important when travelling on rough roads. The Warnings Guide offers more information on this important safety aspect.

Whenever attaching the HD Hitch or the XD Hitch it must be securely bolted to a structural member. The use of glues should not be countenanced due to a chance of the accessories dislodging from the vehicle at speed.

SECURITY

🔐 YES!

An in-built barrel lock (in each Body) is supplied across the our entire range of HD and XD Hitches, including all SUPA PEG models.

🔐 YES!

Locking the accessory not only keeps the criminals at bay but ensures that the pin has been fully engaged into its own locking mechanism. This is intended as a built-in safety mechanism.

An in-built barrel lock.

These are pre-fitted into the HD and XD Hitch Bodies across our entire HD and XD Hitch range. The beauty of this is that there is no padlock to rattle when off road.

1. Unlock the lock leaving the key in the barrel then extract the Pin.

2. Take a fine flat-bladed screwdriver (e.g. 2mm or 2/16th" across) and insert this through the lower portion of the pin insertion hole and depress the only visible tumbler (small protrusion sticking out from the lock cylinder that holds the lock inside the HD and XD Hitch Body) whilst at the same time twisting the key in a “jiggling' fashion.

3. The lock cylinder will then slip out although this may require a few attempts.

4. To replace the lock, simply insert the key in the new lock which will cause all but the “inner most" tumbler to withdraw into the lock barrel.

5. Depress the “inner" tumbler with a fine flat-bladed screwdriver and slip the lock into the Body.

6. When fully inserted the “inner most" tumbler will spring out and hold the barrel in the Body.

7. Turn the key in the lock 45 degrees and lightly pull on the key to ensure the “inner most” tumbler has indeed fully sprung into position.

You can buy replacement locks by ordering through our website here, if you want to match a lock be sure to specify the key code by sending us an email to sales@racksbrax.com after placing your order.

PITCHING A FREESTANDING (PULL-OUT) AWNING

 YES!

You will need to purchase two standard tent poles and two "C" cups located in the top end of these tent poles.

For a stable freestanding PULL-OUT awning, you will also need to ensure you have a total of eight guy ropes (two for each corner of the awning), two of which are typically provided with your pull-out awning. Our entire HD Hitch range comes with two Prop Cleats to facilitate pitching the freestanding awning. These are used as anchor points (each for 2 guy ropes) on the spine (vehicle) side of the awning.

M6 x 25mm and M8 x 25mm standard bolts are provided (in the box) for these. Two M8 x 25 T bolts are also provided for single track Rhino-Rack® Sunseeker awnings. The Prop Cleats are fastened via the awning spine tracks.

Read our blog on how to easily do it yourself or read our instructions on how!

❌ NO.

This is not possible. Please do not attempt this.

PARTS

Don't sweat it! 👌🏼

Individual HD Hitch components can be purchased through our website.

Shop our entire range of Spare Parts.

 YES!

These are available to purchase through our website.

 YES!

These are available in pairs and come with a replacement barrel lock/key, available to purchase through our website.

If you have lost the key but the HD Hitch is locked, you will need to contact RacksBrax via sales@racksbrax.com advising the key code which (along with being on the key shaft) is stamped on the outer face of your Barrel Locks.

WARRANTY

5 year limited warranty.*

*The warranty is for 5 years on nylon components and 1 year on other components such as Barrel Locks.

For more details refer to warranty details on the website.